Holiday Inn Express Charles Town, an IHG Hotel
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Everything was clean, comfortable, and the staff was exceptional! We had another issue with booking not talking to the hotel, so I most likely won’t use booking.com for IHG hotels anymore and the staff told me that booking isn’t preferred for them - but unlike my experience in Toledo, the staff did everything they could to make it right! They gave me my room for the correct dates and rate as listed on my booking confirmation even though they had to change things on their end. They went the extra mile and we’re super nice even when I was tires and grouchy about it all
Liz
juni 2023
I wish there were more gluten free options but I want to personally thank Dana and Tara at the hotel in Charlestown WV. They surprised my boyfriend with balloons, scratch off tickets, snacks, and a card for his birthday and Dana upgraded our room. I want them to receive recognition please. The staff went above and beyond with my request to have something at the desk that said happy birthday.
Heather
maj 2023
Breakfast was plentiful with many options. I loved the cinnamon roll! Coffee was hot and fresh. We really loved the little conveyor belt pancake maker as well, it was fun to watch!
Melissa
juli 2023
Location of the hotel to Harper's Ferry (less than 10 minute drive) was very good and manageable, as we had our own car. The staff was very upbeat and friendly at the check-in desk (nice to see smiles and appear to want to be doing their job). The outside pool was very nice and kept clean (also open early and late hours which is a great plus). We also loved the breakfast as there were hot items available (especially wonderful bacon... that made me super happy)! We will definitely book here again when we visit the area!
Andrea
juli 2022
walking distance from the casino and very short drive to Harpers ferry. Close to many shops. Shuttle service makes it even easier if you do not want to drive at all. Great breakfast. Pol was open and it was a plus in a sunny warm day of May. Whenever we go back to the area, that’s where we’ll stay.
Mira
maj 2023
This Holiday Inn Express's staff is a standout among the hospitality industry. It's not just friendliness, which was great. They go out of their way to accommodate. Our family tested positive for COVID during our stay. They let us have a second room for separated quarantine, then let us move back together 3 days later when everyone tested positive :-( They were cheerful, caring, and very considerate throughout. Really appreciated their attitude. Also the cleaning staff (warned off daily duty due to our COVID status) were unfailingly helpful with additional supplies, towel changes, garbage bag removal, etc. Really both thumbs way-up for the service.
Catherine
april 2022
Location and shuttle to Charles Town Races & Slots
Scott
april 2022
The staff was friendly, the room was clean and fresh, the breakfast was above average and the attendants were keeping the areas clean. Coffee should have a spot of its own because people linger to get their cup just right (including me).
Andrew
september 2022
The amenities, cleanliness, location, the process of getting you in your room and the welcoming staff. I will always stay at the Holiday Inn Express in Charlestown.
Robert
oktober 2022
The breakfast was good would like to have had waffle with topping.
Smith
maj 2023
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